How Smart Small Businesses Outsource IT Operations
For Cost Savings While Guaranteeing Quality of IT Support

IT Spending Is A Major Expense For Most Small Businesses
Technology is a necessity for almost all modern businesses.  With the rise of cloud-based software (SaaS), most business operations leverage cloud technologies to stay competitive and secure online.  
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Here is the major breakdown of IT Services spending in most small businesses -

• IT Help Desk Support
• Server Security and Management
• Network Monitoring and Cyber Threat Analysis
• Hardware Maintenance
• R&D of new technologies

How Many IT Tasks Can Be Performed Remotely?
With the advent of "Remote Management" technologies, almost 90% of the IT tasks can be completed remotely and do not require the physical presence of an IT personnel on-site.  These include -

• Remotely troubleshooting IT issues for office users, including patching their computers with latest software, helping them with their emails and other line-of-business software support.
• Remotely monitoring server health and security alerts, patching servers, expanding hardware capabilities of the servers and even restarting the servers, if needed.
• Modern NOCs (Network Operation Centers) allow engineers to remotely secure client networks hundreds of miles away, which also includes detecting intruders and hackers who try to gain unauthorized access to business computer systems.

"Nearly 90% of IT Operations can be completed remotely!"
**Comparing the 2 charts, all items in RED can be managed remotely

Hybrid IT Operations: Outsourcing Remote IT Operations
Small and Medium Businesses looking to reduce their overall IT Operations spending tend to adopt a hybrid IT operations model by outsourcing 90% of tasks to IT vendors who specialize in Outsourced IT support, while retaining absolutely necessary IT resources on payroll needed for R&D of new technologies.