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How Smart Small Businesses Outsource IT Operations
For Cost Savings While Guaranteeing Quality of IT Support

IT Spending Is A Major Expense For Most Small Businesses
Technology is a necessity for almost all modern businesses.  With the rise of cloud-based software (SaaS), most business operations leverage cloud technologies to stay competitive and secure online.  
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Here is the major breakdown of IT Services spending in most small businesses -
  • IT Help Desk Support
  • Server Security and Management
  • Network Monitoring and Cyber Threat Analysis
  • Hardware Maintenance
  • R&D of new technologies
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How Many IT Tasks Can Be Performed Remotely?
With the advent of "Remote Management" technologies, almost 90% of the IT tasks can be completed remotely and do not require the physical presence of an IT personnel on-site.  These include -
  • Remotely troubleshooting IT issues for office users, including patching their computers with latest software, helping them with their emails and other line-of-business software support.
  • Remotely monitoring server health and security alerts, patching servers, expanding hardware capabilities of the servers and even restarting the servers, if needed.
  • Modern NOCs (Network Operation Centers) allow engineers to remotely secure client networks hundreds of miles away, which also includes detecting intruders and hackers who try to gain unauthorized access to business computer systems.
"Nearly 90% of IT Operations can be completed remotely!"
**Comparing the 2 charts, all items in RED can be managed remotely
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Hybrid IT Operations: Outsourcing Remote IT Operations
Small and Medium Businesses looking to reduce their overall IT Operations spending tend to adopt a hybrid IT operations model by outsourcing 90% of tasks to IT vendors who specialize in Outsourced IT support, while retaining absolutely necessary IT resources on payroll needed for R&D of new technologies.
M A N A G E D    S E R V I C E S

Zaphyr Technologies delivers proactive maintenance services through our flat-rate PROMIS IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department.
D I S A S T E R    R E C O V E R Y

Statistics show that on average, over 40% of businesses that do not have a Disaster Recovery Plan go out of business after a major loss like a fire, a break-in, a storm, or sabotage.

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C L I E N T    T E S T I M O N I A L
 
Zaphyr Technologies has responded to calls for service on short notices and has become a trusted name with my department...they have the same concerns for your Computer Network as you do.

- Police Chief Joseph Clark Jr. (Retd.), North Caldwell Police Department, New Jersey



Great Service, Knowledgeable Engineers, Honest opinions. That is what we rely on Zaphyr for. Response time can't be beat and Quality of Service is unmatched.

- Police Chief Douglas Scheer, Rockaway Borough Police Department, New Jersey


Zaphyr had extensive knowledge... and made the rebuilding setup and implementation seamless. In an age when so many companies don't seem to care about customer service, we are pleased you do.

- Police Chief William Parenti, North Plainfield Police Department, New Jersey


Zaphyr Technologies supports our IT endeavors as if they are their own. We get first class service; they understand the critical nature of our operations and help us in achieving our IT goals.

- Lt. Jim Peslis, Hanover Police Department, New Jersey

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