Success Stories
DLA had minimal internal IT staff to manage their IT environment and would outsource this function to an external IT support company. Over the years, DLA became less satisfied with the quality of support they received from various vendors. Weak Help Desk response, non-proactive monitoring, poor technical support and lack of IT vision on the providers’ end would seriously hamper DLA’s business and day-to-day operations.
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With a business that deals with online banner ads, search engine links, and email campaigns, Direct Agents employees spend their workday visiting websites, clicking links, and opening email that most IT Mangers want their users to avoid. They work with such a large universe of online web publishers that they cannot afford to miss any emails or communications.
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Rockaway Borough PD receives hundreds of emergency calls a month and thousands of records need to be electronically documented. Police officers cannot spend time worrying about their computers, network or servers due to the critical nature of the law enforcement business.
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